Manage your membership

In this section

Need to withdraw funds from your share account or order a replacement card? We're here to help you get the information you need as quickly as possible. If you can't find what you need from the topics below, drop our friendly Member Services Team a line on the contact details below and we'll be pleased to help.

Your account

Your Divi Points & Share Account

  • Get a share account statement

    Request a statement of your share account here. 

    Please note this statement shows your current balance of your share account only, it does not include your dividend points breakdown.

  • Add a missed receipt

    If you have forgotten your membership card when you shop, just let our colleagues know at the till and keep your receipt. Next time you pop in, just show your receipt and your membership card to redeem your missed points. 

    If you don't have a barcode on your receipt, our Membership Support Team will be able to help.

    You can email a photo of your receipt with your membership number to membershipsupport@eastofengland.coop or post the receipt to us at: Membership Support, East of England Co-op, Wherstead Park, The Street, Wherstead, Ipswich, IP9 2BJ.

    You can also add a missed receipt by uploading it online here. Please attach a photograph of your receipt on the form. 

    You have 30 days following your purchase to redeem your missed points. 

  • Withdraw funds from your share account

    Click here to download the form to receive your funds by BACS. You will need to complete this form and either email it back to us at membersupport@eastofengland.coop – or pop it in the post to us at:

    Membership Support Team,
    East of England Co-op,
    Wherstead Park,
    The Street
    Wherstead, Ipswich
    Suffolk
    IP9 2BJ

    If you have a higher value request, you may be asked to supply two forms of identification, one of which must show a recent photo and another with your current address (a utility bill is best).

  • Add funds to your account

    You can pay into your account via electronic transfer: To make a payment into your share account using your bank's own telephone or internet banking service you will need to enter our sort code, our account number and your share account number. 

    Sort code:                       090222
    Account number:          10521441
    Account name:              East of England Co-op
    Reference:                     Please use your share account number (6 digits)

    If you have any questions or would like to confirm your share account number before depositing, please speak to our Membership Support Team on membersupport@eastofengland.coop or by calling 0800 389 5354.

  • Change your dividend preferences

    If you'd like to change how you receive your dividend or how you may choose to donate it, you can let us know here.

Your voting rights

Closing your account

  • Close your account

    If you'd like to close your membership account please download the application form here.

    You will need to print, sign and return this form to:

    Membership Support Team,
    East of England Co-op,
    Wherstead Park,
    The Street
    Wherstead, Ipswich
    Suffolk
    IP9 2BJ.

    Unfortunately we can't process requests to close membership accounts online as we require a signature for our records.

  • Notify us that an account holder is deceased

    If you wish to notify us that an account holder has passed away please call us on 0800 389 5354 from 8:30am to 5:00pm, Monday-Friday.

Get in touch

  • By phone

    Want to talk to someone about your membership?

    Call our Membership Support Team on 0800 389 5354

    Our friendly Membership Support Team are based at our Ipswich Head Office.
    They're available Monday to Friday 8:30am to 5:00pm.

  • By email

    Wanting to drop the membership team an email? Click here to get started.