Do I have to come into branch to arrange a funeral or can it be done from home? In this section Do I have to come into branch to arrange a funeral or can it be done from home? How long do funerals last? How much does a funeral cost? What do I say to someone on the day of a funeral? What do I write or say on a funeral wreath, flowers or in a card? When can we collect our loved one's ashes? If you're considering how to arrange a funeral, you may be asking whether you need to visit a branch in person. While many families prefer to meet with a funeral director in person, arrangements can also be made from the comfort of your home if that’s more convenient for you. Just communicate your preference when you reach out and the funeral service will work to accommodate your needs.